Beauty · appointments
Lash booking inquiry workflow
This example uses a sample lash studio to show how a repeated appointment question can move from a phone chat into a visible desktop workflow for replies, calendar updates, and reminders.
What the example shows
The workflow underneath the video.
- 01
A customer asks about availability, service details, and appointment timing in a chat message.
- 02
The workflow detects the request and checks approved shop rules and calendar context.
- 03
An approved reply answers with the open time, service duration, price, and deposit policy.
- 04
The customer confirms the time, so the booking becomes a calendar task.
- 05
The service, customer, timing, and deposit status are organized as booking details.
- 06
The phone conversation hands off to a desktop automation view with live status checks.
- 07
The booking is added to the weekly calendar and the reminder is scheduled.
- 08
The example closes with inquiry, reply, confirmed booking, calendar, and reminder in one visible workflow.
Sounds like you
Replies follow approved rules, not a generic AI tone.
The workflow can use the business's own service rules, calendar context, and preferred wording before anything goes out. Some replies can be prepared for review, while simple approved cases can be handled more directly if the owner wants that setup.
Where this applies
Beauty · appointments
- Beauty, nail, hair, and lash studios
- Appointment-based local services
- Any business where inquiries, calendars, and reminders live in separate places
Have a workflow that repeats like this?
Start with one repeated task. We can map the steps, decide where AI actually helps, and keep the owner in control where judgment matters.